Shipping policy


 

Last Updated: 2025-11-15

This policy outlines our procedures for shipping, delivery, and order cancellation. By placing an order with K by Kanika, you agree to the terms laid out below.

 

1. Shipping and Delivery

 

1.1. Processing and Fulfillment: All orders are processed and prepared for shipping from our facility in Delhi, India. We utilise reliable third-party courier services.

1.2. Shipping Timelines: The estimated production and shipping timelines are provided on the individual product pages. Since our collections include specialised and artisan-made items, the delivery window varies significantly. We ask that you refer to the specific product listing for its expected shipping date.

1.3. Delivery Delays: Estimated delivery dates are approximations only and are not guaranteed. We are not liable for any delays that occur after the package is dispatched to the courier, including delays caused by unforeseen logistical issues, weather, customs processing, or other factors outside of our control.

1.4. Risk and Damage: The risk of loss or damage to the ordered product passes to the customer upon successful delivery to the shipping address provided. Please ensure the accuracy of your delivery information.

 

2. Strict Cancellation Policy

 

We begin processing orders immediately to ensure the quickest possible fulfillment, especially for custom and made-to-order garments. Therefore, we maintain a very strict cancellation policy:

2.1. Cancellation Window: An order may only be cancelled if we are notified via email or phone within one (1) hour of the order being placed.

2.2. Order Confirmation: Once the 1-hour window has passed, the order is confirmed and sent for production and procurement. No cancellations will be accepted after this 1-hour period under any circumstances.

 

3. No Refund or Exchange Policy

 

Due to the exclusive and often customised nature of our designer wear, all sales are considered final.

3.1. Final Sale: All purchases are strictly non-refundable and non-exchangeable. We do not offer refunds, exchanges, or store credit for any change of mind, sizing issues (for custom orders where customer measurements were provided).

The only exception to our No Refund or Exchange Policy is for a verified and genuine manufacturing defect. If you believe your item is defective upon arrival, you must:

  1. Contact us within 24 hours of delivery via email.

  2. Provide clear photographic evidence of the defect.

  3. Mandatory Requirement: Provide unboxing video evidence that clearly shows the package being opened for the first time, without any cuts or edits, and immediately highlights the defect while the item is still in its original packaging condition.

Items confirmed to have a genuine defect may be considered for repair or replacement at our sole discretion, but are not eligible for a refund